How to Raise a Complaint

Last updated: October 2026

People who contact Nonsubg Concrete should be treated fairly. If something went wrong, tell us. This page shows how to file a complaint and what happens next. It is a general template, not legal advice.

What You Can Tell Us About

You can write to us about:

• Your experience when you called or messaged Nonsubg Concrete
• How your personal data was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

If Your Issue Is With a Provider

Providers in our network are independent businesses. Each one is responsible for its own estimates, prices, workmanship, and customer service. If you have a problem with work at your home, first take it up with the provider. Keep a written record.

Still let us know. Feedback helps us keep the network honest. Providers who keep falling short may be removed. Please note that Nonsubg Concrete cannot settle contract disputes, return money you paid a provider, or act for a provider.

How to File

Email contact@nonsubg.org.uk and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The number you called or the form you used, if you remember
• The provider's name, if you know it
• A short account of what happened and what you want us to do

After You Write

We will confirm by email that we got your complaint, usually within a few business days. We will look into it. That may include contacting the provider. Then we will reply with what we found and any steps we plan to take.

Still Not Happy?

If our answer does not settle things, reply and ask us to look again. You can also contact your state consumer protection office, your state attorney general, or your local Better Business Bureau. Your state's contractor licensing board may help with licensed providers.

Contact

Email: contact@nonsubg.org.uk